Apprenticeship at Commerzbank AG, Kiel, Germany (1977 - 1979). Studies of business administration at the universities of Kiel and Zurich, Switzerland (1980 - 1985). MBA (Dipl.-Kfm.). From 1986 till 1989 research associate at the Chair of Finance, University of Kiel. Completion of PhD thesis (Dr. sc. pol.). Subsequently five years of consulting experience in several German banks. Lecturer, i.a., at EBS University, Oestrich-Winkel, and University of Liechtenstein, Vaduz.
Professor of Banking and Process Management at the Frankfurt School of Finance & Management since 1995. Teaching and research focus on strategy development, business engineering and process management in banks. From 2005 to 2022, head of ProcessLab - a research center at the Frankfurt School focused on process management in the financial services industry. From 2014 to 2018, holder of the Concardis Endowed Professorship for Bank and Process Management. Visiting Professor at the University of Colorado at Colorado Springs, USA, the University of New South Wales, Sydney, Australia, the Queensland University of Technology, Brisbane, Australia, and the University of Hong Kong, China.
Positions in Advisory Councils and Jurys:
Chairman of the Supervisory Board of Karis AG, Darmstadt
Member of the Scientific Advisory Board of the International Bankers Forum e.V., Frankfurt a.M.
Liaison professor of the Friedrich Naumann Foundation, Berlin
Associate Editor of the journal "Knowledge Management & E-Learning: An International Journal"
Member of the Program Committee of the "Global Business Conference" (Croatia)
Memberships in Academic Organizations:
German Informatics Society, Bonn
Association for Information Systems (AIS)
BPM Association
German Academic Association for Business Research, Cologne
Standortschließungen, neue Organisationsstrukturen, Digitalisierung: Banken und Sparkassen sind gezwungen, ihre Geschäftsmodelle neu aufzustellen. Das Ziel ist der Aufbau einer Plattformwirtschaft, die Beziehungen in den Vordergrund stellt. Bekannte Betreiber solcher Systeme sind etwa Amazon, Apple und Tencent. Nun wollen deutsche Banken nachziehen. Was digitale Ökosysteme für die Finanzbranche bedeuten und wie sich Banken strategisch, prozessual und technisch auf die entstehende Plattformwirtschaft vorbereiten können, waren Thema einer virtuellen Journalistenrunde mit Professor Dr. Jürgen Moormann am 22. Juli 2021.
Title | Programme | Semester |
Process Management | BA | Sommer |
Strategy and Organization | Bachelor | Summer |
Business Engineering | Bachelor | Winter |
Topics for Master theses
Prof. Dr. Jürgen Moormann Version 1.1
Suggestions for Master Theses 2024:
How to develop business models? One promising approach is the use of business model patterns. According to Ngal/Bozen (2018), more than 90% of new business models are based on familiar concepts or established business models. How can this approach be used to develop and adapt business models in the financial services sector? As a starting point, I provide you with a conference paper on this topic.
An application to banking (and thus a banking background) is desirable.
Business models, patterns, innovation, financial services
The key question is how digital innovation labs (DILs) have changed since they were founded. This will be analyzed in this paper using examples. Initial approaches can be: What type of DIL is it? Analyzing the past, present and future. How has innovation been transferred to the core organization? Case studies and interviews would be helpful. Academic introductory papers are available.
Digital Innovation Lab, innovation management
The history and core components of current process management are well-known. What are the next steps? At the very least, there are influences from two sides: (1) artificial intelligence and (2) human-centricity. I am primarily interested in the second influence, but perhaps both topics are intertwined. Analysis of studies from psychology could be a starting point for cornerstones of human-centric process management.
Process management, human resources, psychology, artificial intelligence
The Internet of Things (IoT) is becoming an important area of technological advancement. An interesting research question is how Distributed Ledger Technology (DLT) consensus protocols can support the utilization of IoT. Some initial research has already been conducted. In this thesis, it planned to revise or extend an existing framework by means of interviews with experts in the field of blockchain and IoT.
Distributed Ledger Technology, IoT, consensus protocols
The reuse of products is playing an increasingly important role in a world that is striving for greater sustainability. How can artificial intelligence be used in this endeavor? Another field of analysis could be the use of AI for perishable products such as tomatoes. Methodology: Literature, field study, interviews, conceptual work. For bankers: What might financial considerations look like in this context?
Sustainability, reuse, artificial intelligence
AI assistants are being integrated into many processes these days. But how do you generate such an assistant (co-pilot, coach)? In this thesis, the task is to configure your own AI assistant in order to develop corporate strategies or business models.
This topic requires the access to a ChatGPT-Plus-Abo!
Artificial intelligence, co-pilot, corporate strategy, business model
Topics for Bachelor theses
Prof. Dr. Jürgen Moormann Version 1.0
Vorschläge für Bachelor-Thesen 2024
(englisch oder deutsch)
Seit 1.1.2023 müssen Unternehmen mit mindestens 3 000 Beschäftigten in Deutschland sicherstellen, dass sich Geschäftspartner in aller Welt an Menschenrechte und Umweltstandards halten. Auch Banken sind vom neuen Lieferkettengesetz betroffen. Aber was ist in der Finanzbranche genau eine Lieferkette und wie ist dieser Begriff auf die Besonderheiten der Finanzbranche anzuwenden? Es sind verschiedene Forschungsmethoden für die Thesis möglich. Englisch oder Deutsch.
Banking-Hintergrund ist notwendig.
Banken, Lieferkettengesetz, Outsourcing, Risikomanagement
Following the Digital Finance Strategy (EU commission), GDPR, PSD 2 (with PSD 3 soon coming), the next step will be FIDA (Framework for Financial Data Access). What are technical and strategic prerequisites to allow Open Finance (here: Open Banking)? What is the status quo? What are next steps? And even more important: What does this mean for banks?
Banking-Hintergrund ist notwendig.
Open finance, business model, processes, APIs, banks
The key question is how digital innovation labs (DILs) have changed since they were founded. This will be analyzed in this paper using examples. Initial approaches can be: What type of DIL is it? Analyzing the past, present and future. How has innovation been transferred to the core organization? Case studies and interviews would be helpful. Academic introductory papers are available.
Some sort of experience in a DIL would be helpful.
Digital Innovation Lab, innovation management
Beispielsweise will die Otto Group bis 2030 in ihren Geschäftsprozssen klimaneutral sein, d.h. Anteil nachhaltiger Produkte erhöhen. Alle Versandverpackungen sollen recyclelt, biologisch abbaubar oder mehrwegfähig sein. Die Partner auf dem Otto-Marktplatz sollen verpflichtet werden, Kennzahlen zu CO2-Emsionnen offenzulegen. Was bedeutet dieser Ansatz für Banken und andere Finanzdienstleister?
Banking-Hintergrund ist wünschenswert.
Nachhaltigkeit, Geschäftsprozesse, Banken
It can be assumed that the digital euro will arrive in the foreseeable future. However, without the acceptance of merchants, its distribution will be a challenge. For which use cases is the digital euro necessary? Are there alternatives? What could be the advantages/disadvantages from the retailers' point of view? Is it necessary to differentiate between different groups of merchants?
Digital Euro, merchants, retailers
Inclusion is a big topic in many industries. The focus of this thesis should be seniors in acquiring and using banking (insurance) services. Thus, what are the criteria for seniors’ inclusion? Are there standards/rules available? The student is asked to do a (customer-centric) process analysis. Case studies, interviews, comparisons to other industries might be suitable methodological approaches to cope with this topic.
Banking background is needed.
silver agers, best agers, seniors, banking, inclusion, customer processes
Students are expected to analyze potential and existing applications of distributed ledger technologies (including blockchain and DAG, directed acyclic graph) with respect to the Internet of Things.
DLT, blockchain, DAG, IoT
University of Hong Kong (HKU), China
Okt./Nov. 2009, Okt. 2011, Nov. 2013, Okt. 2014, Nov 2023
mehrwöchige Forschungsaufenthalte an der University of Hong Kong (HKU), China; Bereich: Faculty of Education, Division of Information & Technology Studies
Einladung: Prof. Maggie Minhong Wang
– Vorträge in der Faculty of Education, 2009, Hongkong
– DAAD/PPP-Projekt 2013 und 2014
Queensland University of Technology (QUT), Brisbane, Australien
Nov./Dez. 2009, Aug./Sept. 2007, Juli/Aug. 2012, Nov./Dez. 2014, Nov./Dez. 2019
mehrwöchige Forschungsaufenthalte an der Queensland University of Technology (QUT), Brisbane, Australien; Bereich: Science and Engineering Faculty, School of Information Systems und School of Management
Einladung: Prof. Dr. Michael Rosemann
University of New South Wales (UNSW), Sydney, Australien
Okt.-Dez. 2004
3-monatiger Forschungsaufenthalt an der University of New South Wales (UNSW), Sydney, Australien
Bereich: Australian School of Business, Banking and Finance
Einladung: Prof. Terry S. Walter
University of Colorado at Colorado Springs (UCCS), USA
WS 1999/2000
6-monatiger Lehr- und Forschungsaufenthalt an der University of Colorado at Colorado Springs (UCCS), USA
Bereich: College of Business and Administration, Department of Accounting/Finance/Information Systems
Einladung: Prof. Tom Zwirlein
Unterricht des Kurses „Finance 305“ (3. Jahr Bachelor of Science)